Bilingual Customer Service Representative

Job Locations CA-ON-Brampton
Customer Service/Support
Regular Full-Time

Position Identification

  • Job Title: Customer Service Representative
  • Job Function: Customer Service
  • Report to: Sr. Manager, Sales Marketing & Operations

Job Purpose

The Customer Service Representative is responsible for client relations, order processing, processing of marketing and sales programs, reporting, accounting, daily shipping, and working with transportation companies. 

Key Accountabilities

  • Creating relationships with clients and providing information and service upon request
  • Creating inquiries to maximize sales and to meet customers' expectations
  • Processing orders with maximum accuracy and minimum time while maintaining good relationships with the customers
  • Processing orders while maintaining the customer's reception schedule (RDD), and keeping management informed and updated during the process
  • Communicating with customers to be the first response to customer's general inquiries and to provide solutions to customer's issues
  • Generating reports to ensure all orders that meet MOQ freight policy are shipped out immediately
  • Responsible for daily shipping to maximize sales and minimize shipping costs
  • Reporting about customers with open order status and the progress of all outbound orders while supporting and working with the sales team to maximize sa;es
  • Reviewing invoice errors with the Pricing Dept., and processing invoices, cancellations, and credit/rebill requests
  • Working with various transportation companies to move the products to their final destination on time with no OS&D issues
  • Assisting ad-hoc data and reporting requests
  • Any other duties/responsibilities may be assigned

Level of Accountabilities

Professional level position with impact on business-based decision making

Core Competencies

  • Professional working experience in French & English
  • Familiarity with SAP is preferred
  • Proficient with MS Office Suite
  • Team player with good problem-solving skills
  • Self-motivated, confident, energetic, and creative with good initiative
  • Superior customer-relaton manners and strong interpersonal skills
  • Strong written and verbal communication skills
  • Accuracy, follow-through, and fine attention to detail
  • Ability to work well independently on several projects concurrently, and possess excellent communication, organization and creative-thinking skills
  • Adapts to changing business needs and work responsibilities
  • Trustworthy through consistent honesty and professionalism in all interactions
  • Patient, understanding, and responsive


  • University Degree or College Diploma required in Marketing, Business Administration, or other related analytical disciplines
  • At least 1-2 years of relevant experience in the tire industry or the automotive industries is preferred 
  • Proficiency in English and French is a must


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