Northeast Regional Field Service Specialist

Job Locations US-Remote
ID
2022-2030
Category
Customer Service/Support
Type
Regular Full-Time

Position Identification

Job Title: Northeast Regional Field Service Specialist

Job Function: Return Tire Inspection and Customer Service

Reports to: Department Manager(s) and Unit Manager

Job Purpose

Responsible to regularly interact with Hankook’s customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers, distributors, and Hankook’s own facilities to inspect tires returned for warranty and/or quality issues and communicates with all necessary parties about findings. The position receives and answers simple to complex inquiries and complaints for all Hankook products through specialized technical knowledge of products and usage. 

Key Accountabilities

  • Responsible for inspections and communications about Warranty and Quality items to internal staff and external customers in Northeast area.
  • Receive and answer simple to complex customer inquiries for all Hankook products through specialized technical knowledge of products and usage.
  • Inspect return tires by physically visiting warehouses, dealers, and fleets, or by doing photo inspection.
  • Researches and obtains resolution of a variety of customer complaints and issues.
  • Keep up with the competitors’ products information and tire industry regulations.
  • Any other duties/responsibilities as assigned by Management

Level of Accountabilities

  • Performs routine assignments in the entry level to a professional role
  • Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others

Core Competencies

  • Professionalism
  • Planning
  • Communication
  • Organizational Skills
  • Attention to detail
  • Interpersonal Skills
  • Willing to travel (75%)
  • Proficient in Microsoft Office (Outlook, Excel, Word, and Power Point)
  • Computer Literate
  • Self-Starter

Qualifications

  • High School diploma required
  • Bachelor degree preferred, ideally in engineering or science
  • At least 4 years of relevant experience in Tire and/or Automotive industries
  • Strong oral and written communication ability
  • Customer service experience preferred
  • Must be able to work in a result-oriented, fast-paced environment as part of team
  • Must have a valid driver's license and have reliable transportation (personal vehicle for travel)
  • Intermediate to advanced Microsoft Office capabilities
  • Located within commuting distance of Dayton, New Jersey

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