Collections Analyst

Job Locations US-TN-Nashville
Regular Full-Time

Position Identification

Job Title: Collections Analyst

Job Function: Credit/Collections

Report to: Credit Manager

Job Purpose

This Non-Exempt position for Collections Analyst will assist the Credit Manager and Sr. Credit Manager in collecting on past due balances for wholesalers, retailers and fleet B2B customers.

  • Oversee his/her portion of the A/R portfolio with respect to collections and customer interaction for the TBR, PCLT and Corporate accounts. Collection duties to include email, and phone calls.
  • Weekly, Bi-Weekly and Monthly reporting of past due balances for assigned A/R portfolio with additional involvement on past due balances and resolution of chargeback and deductions.
  • Attendance and contribution to bi-weekly meetings with TBR, PCLT and Corporate Sales with detailed information on status of past due balance and payments if any on the account.
  • Forward collection issues to correct department staff and management with assistance from Sales team.
  • Updating check receipt information in ERP platform (SAP).
  • Run manual invoicing to customers (USPS) not setup in auto-email and fax.
  • Assist in projects and tasks as directed by Credit Manager and Sr. Credit Manager.

Key Accountabilities

  • Daily calling and email to customers that show beyond terms on assigned portfolio of accounts.
  • Cancellation of invoices due to incorrect billing and/or other discrepancies on invoices.
  • Processing of AVB, Haiss, CDTP, Pricing and other credits as deemed necessary to effecuate the Order-to-Cash (OTC) processes under supervision of Credit Analyst and Credit Manager(s) as applicable.
  • Working in the Credit Management Suite (CMS) platform to download listing of accounts showing past due balances and status of account.
  • Research and resolve customer payment discrepancies to include deductions for shortage, returns, cash discount and other.
  • Coordinate with Credit Analyst in pulling D & B reports for accounts.
  • Filling of UCC1 and Security Agreement as directed by Credit Analyst and Credit Manager(s).
  • Filing and collatting of credit memos, cash applications, checks etc.
  • Maintaining email correspondence for sending out automated invoices and statements to customers.

Level of Accountabilities

  • Individual contributor able to work under direction of Credit Analyst and Credit Manager(s).
  • Professional level position with impact to business based on decision making processes and procedures.

Core Competencies

  • Must be computer literate, especially Microsoft EXCEL and WORD.
  • Knowledge of SAP or large ERP platform a plus.
  • Detail oriented and self-starter.
  • Actively demonstrates a positive attitude willingness to work as a Team to accomplish department and corporate goals.
  • Excellent verbal, written and customer service skills. Ability to handle difficult situations while maintaining calm and purposefulness.
  • Thorough understanding of industry practices, organizational needs and general business conditions.


  • A two-year degree preferable, but collections experience can substitute.
  • Minimum 2 - 4 years experience in collections department.
  • Working knowledge of accounting and credit/collection in B2B setting.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed